Lyndsay is an engineer at heart, with over twenty years experience of helping individuals, teams and organisations improve their software delivery. For the past 8 years he’s been a consultant with Equal Experts, leading a range of engineering teams in the delivery of large-scale IT services. Problem domains have ranged from public sector organisations (UK’s tax and passport offices) to global, online retailers. He loves helping bridge the gaps between user and business needs, engineering disciplines and service operation.
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From chaos to control - applying Lean methods to cyber-physical systems
Cyber-physical systems are increasing in prevalence and impact. These systems have physical mechanisms deeply intertwined with controlling software. Human interaction raises complexity and unpredictability even further.
A major European online retailer, faced these challenges when a cyber-physical system was installed at their UK fulfilment centre to process orders with peaks of +10K orders/day. When it first went live, the system had a failure rate of 17%. This was unacceptable as it required costly manual sortation to ensure customers weren’t impacted. This session will cover how chaos was controlled, by applying Lean methods such as cross-functional teams, data-based prioritisation, and observability to reduce the process failure rate from 17% to 1% in just 8 months.
Key takeaways…
This session will cover how chaos was controlled by applying Lean methods such as cross-functional teams, data-based prioritisation, and observability to reduce the process failure rate from 17% to 1% in just 8 months.
Participants will be provided with actionable takeaways that include:
1. When, why and how to form cross-functional teams where IT engineers are in the minority.
2. How to transform a mass of chaotic, cross-discipline problems into an iterative, incremental, improvement plan.
3. How to apply software observability principles to cyber-physical systems.
4. How to improve incident response in a large-scale, business-critical, cyber-physical system.