Brett Ansley – I’m an efficiency and optimisation freak and passionate advocate of the customer experience. I hate waste and love making the customer’s journey as easy as possible. I have been working in Agile teams for nearly 10 years. I was introduced to Agile by a team of Thoughtworks coaches, I later joined Thoughtworks where I spent time as an Agile coach, Business Analyst, Delivery Principal and Change Programme Director. After 5 years with Thoughtworks I spent a year working at the Government Digital Services (GDS) of the Cabinet Office on the Government as a Platform programme. I left GDS to take up the role of Chief Product Officer for VictoriaPlum.com an online retailer of bathroom and bedroom furniture.