Natasha Ah-Fat

Agile Business (L) 2020
Agile Business (L)
Friday 11.30 - 12.15

Session type: Lecture

Putting others first: How to develop a Servant Leadership style

Retailers are operating under challenging and ever changing times. To survive, my organisation responded to this through agile transformation. I work for a large UK retailer with a unique core principle that’s been around for over a century. It identifies that the ‘happiness of all it’s members’ relies on their ‘worthwhile and satisfying employment’. I’d like to share how this early thinking strongly correlates to what we’re trying to achieve by encouraging a leadership style that puts others first.

In this case study, you’ll learn about how we’re embracing a style of leadership that empowers our people, some of the challenges we faced and hopefully take away some tips on what you can also do to support the people you work with.


Natasha is an agile coach, specialising in leadership and transformation. She is passionate about helping people in fun ways. Curious by nature, she loves to lead, to learn and experience new things. Natasha is excited about the changing pace of technology and working in environments that allow her to see how technology can enhance a customer/user’s experience.

She currently works for a major UK retailer as an Agile Coach & Delivery Lead that’s been going through an exciting transformation programme, recognising that to stay ahead of the curve, they have to build an agile and lean organisation that can quickly respond to increasingly challenging customer and market trends.Right now, her current role includes developing skills capability within the technology and change delivery engine, and driving a learning culture and growth mindset.