Jekyll & Hyde – Product Management for the grey areas

So your Product Management role doesn’t seem to fit into any of the categories you read about, is what are doing wrong? Do you have to be Jekyll & Hyde to be a good Product Manager when your product sits in the grey area between a product which customers buy and a service which enables your company to function? This is talk on how I have learned to love this world and grow with the unique opportunities it brings by constantly challenging myself with questions like these.