Mark Rudge and Suzanne Manson
Cornwall Council and Cornwall Coucil
Bonus Track (K)
Thursday 14.00 - 14.45
Session type: Lecture
Session level: Introductory
Turning the Oil Tanker
Like many IT organisations Cornwall Council IT is told by the business areas it serves that it is; bureaucratic, not customer focused, too expensive, not innovative, is dis-jointed and never seems to deliver what is expected.
This talk will take the audience on our journey from attendance at AOTB 2018, the commencement of unblocking using Kan-ban Boards to the complete restructure of the IT organisation in early 2019.
Mark Rudge - biography
An experienced IT Leader in Local and National Government with excellent communication, leadership and strategic analysis skills, with a record of delivery.
Proven history of managing in challenging environments, developing compelling business cases with innovative solutions to complex multi-dimensional challenges. Combines energetic enthusiasm with excellent interpersonal and communication skills to provide leadership, motivation and inspiration to teams and colleagues drawn from diverse organisations, cultures and backgrounds.
Responsible for leading the development and approval of an £18M Digital Improvement Plan which is the biggest investment in IT in a decade. Transforming the way the Council interacts with residents and staff, bringing a refreshed infrastructure and modern working technologies all enabling greater focus and better services for end users.
Responsible, along with the IT Management Team, for leading the development and implementation of an organisational re-structure which wholly adopts an agile, product based approach in a Local Authority environment, addressing culture, process, demand and training needs.
Suzanne Manson - biography
Suzanne works as IT Portfolio Manager at Cornwall Council. Suzanne has been part of the management team looking to transform the way that the IT department operates within the Council; moving towards more product-centric and agile ways of working.