Agile Business (L)
Thursday 15:15 - 16:00
Session type: Workshop (without computers)
Session level: Suitable for all
Getting Them To Get It: Communicating Beyond The Agile Bubble
How can we help people beyond our Agile bubble to understand what we’re up to? We need to be heard by executives, customers and others – but too often, they just don’t seem to get it. The key may be to say less, listen more, and to build a better model of the person’s world. This session introduces a framework to do that, called Clean Language, and demonstrates how you can use it to make them understand. It’s a constant challenge.
How can we help people beyond our Agile bubble to understand what we’re up to? Whether we’re communicating with executives, with customers or with other people, we need to be heard in order to deliver great work. But too often, they just don’t seem to get it, despite it being so… obvious!!! What if there was a different way of seeing the problem?
Experience from fields as diverse as education, mediation and sales suggests that the key may be to say less, listen more, and to build a better model of the person’s world. In this session you’ll learn to use a conversational inquiry framework to do that. Called Clean Language, it has been shown to be particularly useful in improving communication between diverse individuals in complex contexts. It strengthens relationships, increases transparency and encourages clarity. Clean Language, created during the 1990s by the late David Grove, is being used increasingly by Agile practitioners as a power-up for the ceremonies we know and love. It supports effective communication within teams and can also be used as a stand-alone pattern by Agile coaches. But in this session, we’ll be looking at how it can be used in our wider business contexts.
The session will include a number of exercises which both demonstrate the impact of the approach and provide specific patterns for listening, questioning and model-building which delegates can put into action immediately – during the conference, if they choose! You can expect a lively session with a buzz which continues into the corridors and beyond.
Judy Rees is known worldwide as a practical implementer of Clean Language, and as the co-author of the bestselling book on the topic, “Clean Language: Revealing Metaphors and Opening Minds”.
She works extensively with organisations, communities and teams – especially online groups – to help them work better together through more effective communication. She teaches
practical Clean Language skills to Agile coaches and other business change agents worldwide. A former journalist and media executive based in London, UK, she holds a European Media Masters degree and is a Fellow of the RSA (Royal Society for the Encouragement of the Arts, Manufactures and Commerce).